Cookie and Privacy Policy

1. The Company

This Cookie and Privacy Policy is issued by Constance Hospitality Management Ltd (CHML), a subsidiary of Constance Hotels Services Ltd (CHSL). It applies to CHML and all the distinct legal entities operated by CHML under any brand names. All the aforementioned entities being direct or indirect subsidiaries CHSL.
References to “The Company,” “we,” “us,” or “our” refer to the relevant subsidiary of CHSL that processes your personal data.

For more information about our brands, please visit:

www.constancehotels.com
www.constancehospitality.com,
www.c-resorts.com
www.constancehrg.com

2. Scope of Application

This Policy covers all personal data that we collect and use during our business operations, whether through our websites, mobile applications, booking channels, social media pages, or directly when you subscribe, book or use our products, services and facilities. Personal data may be collected in oral, electronic, or written form

3. Terms and Conditions

The Company values your privacy and processes your personal data in accordance with the data protection principles listed below:

• Lawfulness, fairness and transparency
• Purpose limitation
• Data minimization
• Accuracy Integrity and confidentiality (security)
• Accountability
• Storage limitation

By subscribing, booking or using our products, services or facilities, you confirm that you have read, understand and acknowledge that we will collect and use your personal information as described in this policy.

4. Personal Data we Collect

At various touch points, we may collect information about you and/or members of your family, such as:

• • Identity and Contact information: your name, gender, contact details, address, date of birth, anniversary date, nationality, profession and passport details
  • Guest stay information: including previous stays in our hotels, dates of arrival and departure, special interests, specific requests made, observations about your service preferences (including room and vacation preferences, preferred floor, sports, special interests)
  • Special requirements: Information related to allergies, dietary preferences/restrictions, or health conditions requiring specific accommodation or service.
  • Payment information: including your credit card details, payment method, bank account details
  • Feedback: content you provide in guest satisfaction surveys, complaints or requests
  • Images: such as CCTV or other images captured at events in our resorts during your stay or that you share on our social media pages
  • Website and online: information captured while you access our websites, participate in sweepstakes, contests or promotional offers, or our third-party partners
  • Job application: information supplied when you apply for a job and through the use of our recruitment software
  • Third parties: contact and other relevant details of our suppliers, contractors and other business partners
• The information collected in relation to persons under 16 years of age is limited to their name, nationality, address, date of birth, which can only be supplied to us by a parent or guardian. We request that your children, aged less than 16 years, do not send us any personal data without your consent (particularly via the Internet). If such data is sent, please notify our Privacy Team via contact details stated at section 14, to arrange for this information to be deleted.
  We do not deliberately collect sensitive information, such as information concerning race, ethnicity, political opinions, religious and philosophical beliefs, union membership, or details of health or sexual orientation or character certificate.
  However, you can also provide us with sensitive information if you consider that by providing such information we will be able to give you a better service.

5. Purpose of Data Collection

We collect your personal data for the purposes of:
5.1 Meeting our obligations to our customers
5.2 Managing your booking and other services requested
5.3 Managing your stay at the hotel:

• Monitoring your use of services (telephone, bar, etc.)
• Updating your account and processing payment
• Managing access to rooms
• Handling requests, feedback and any complaints/incidents

5.4 Improving our products and services:

• Managing complaints and feedback
• Analysing results from guest satisfaction surveys to gain better understanding of guests requirements and wishes
• Predicting and anticipating future behaviours
• Adapting our products and services to better meet your requirements
• Developing statistics and commercial scores, and carrying out reporting

5.5 Managing our relationship with customers before, during and after your stay:

• Segmentation operations based on reservation history and customer travel preferences with a view to sending targeted communications
• Knowing and managing the preferences of new or repeat customers
• Sending you newsletters, promotions and informing you of special offers and any new services created by our organisation
• Managing subscription to our newsletters
• Managing data subject requests to access, modify, restrict or delete their data

5.6 Analyzing your collected data in order to determine your interests and your customer profile and to allow us to send you personalised offers
5.7 Securing and enhancing your use of our websites, especially:

• Improving navigation
• Implementing security measures

5.8 Conforming to local legislations (for example, storing of accounting documents)

6. Disclosure of Personal Information

As we operate in many countries, we endeavour to provide you with the same personalised services at all locations. We disclose personal data in limited circumstances and mainly in connection with services that you request including to manage your access and amendment requests or for our business purposes.
For example, we share the required information:
6.1 Internally, with the authorised personnel, in order to manage your stay and offer you the best service
6.2 To third parties retained by the Company for the processing of data on our behalf, for example for the handling of guest satisfaction surveys, mailing of newsletters and campaigns, data analysis, statistics, or data storage
6.3 With commercial partners or third-party service providers, e.g. for booking of transfers or activities as requested by yourself
6.4 The Company does not routinely disclose personal information to other organisations unless:

• It is required by law, for example to local authorities or as part of an enquiry and in accordance with local regulations
• It is in your own interests, for example for providing medical services
• To protect the rights, property or personal safety of a customer or any member of the public, or the Company’s interests.
• As permitted by this Policy
• You give your consent
  
  
  

7. Links to Third-party Websites

Our websites include links to a number of third-party websites. The Company assures you that it does not share any of your information with third-party websites. The inclusion of these links on our websites does not imply endorsement of these sites or services by the Company or its affiliates. When you click on one of these links, you are leaving our websites and entering other sites, over which we have no control. We, therefore, recommend that you refer to the third party’s privacy policy before you provide any personal information while visiting those websites. The Company is not responsible for the privacy practices of such websites.

8. International Transfers

For the purposes set out in this policy, we may transfer your personal data internally to an affiliated company or a third-party processor in countries offering different levels of personal data protection. The Company employs appropriate measures to ensure secure transfer of your personal data to the other country. We ensure that the recipient of this data commits to safeguard and keep your data confidential by signing appropriate contractual clauses or a data processing agreement.

9. Data Security

The Company has implemented appropriate technical and organizational measures to protect your personal data against illicit or accidental destruction, alteration or loss, and from unauthorized access or disclosure.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and provide tailored content and advertisements. This processing is carried out in compliance with the Mauritian data protection legislation, ensuring your rights and privacy are fully respected. This Cookie Policy explains the types of cookies we use, their purpose, and how you can manage your preferences.

Categories of Cookies

We use the following categories of cookies:

• Essential Cookies:
  These cookies are necessary for the basic functionality of our website. They allow core functions such as page navigation, user authentication, and access to secure areas. Without these cookies, the website cannot function properly.
  Example: Session management, shopping cart functionality.
• Performance/Analytics Cookies:
  These cookies help us understand how users interact with our website by collecting and reporting information anonymously. They enable us to analyze traffic patterns and optimize website performance.
  Example: Google Analytics (_ga, _gid).
• Marketing Cookies:
  These cookies are used to track visitors across websites to display relevant advertisements based on user preferences.
  Example: Facebook Pixel (_fbp), Google Ads.
• Preference Cookies:
  These cookies store user preferences such as language, region, or customized interface settings to enhance the user experience.
  Example: Language preference cookie (language_pref).

Cookie Table

Your Consent Options

When you visit our website, you can choose how cookies are used:

• Accept All Cookies: Allows all cookie categories to enhance your experience.
• Reject Non-Essential Cookies: Only essential cookies will be used.
• Manage Settings: Customize your preferences for each cookie category.

You can update your preferences at any time via the Cookie Settings link at the bottom of our website.

Third-Party Cookies

We use third-party cookies to deliver specific services, including analytics and advertising. These third parties may collect and use your data in accordance with their privacy policies.

• Google Analytics: Privacy Policy
• Facebook Pixel: Privacy Policy

Legal Basis for Using Cookies

• Essential Cookies: Processed under legitimate interest to ensure website functionality.
• Non-Essential Cookies: Processed based on your explicit consent in compliance with  Mauritian data protection legislation. 

Opt-Out Mechanisms

You can manage cookies directly through your browser settings or opt out of specific tracking services:

• Google Analytics: Use the opt-out browser add-on.

Please note that opting out of cookies may impact your experience and limit certain functionalities, such as personalized content and seamless navigation.

• Facebook Ads: Adjust your ad preferences.

Declining cookies may impact your experience and limit access to certain features.

11. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this Policy and in accordance with the provisions of applicable laws.

12. Your Rights

You have the right to access the personal data that the Company holds on you. You also have the right to request rectification or erasure of the data held, or to restrict the processing of your data, subject to applicable legislations.

You may exercise these rights by sending us a written request by email or letter to the following address,
Email
Postal: Constance Hospitality Management, 40609 Centre De Flacq, Mauritius, Indian Ocean

To facilitate the efficient processing of your request, please provide your full name, address, and telephone number when submitting your inquiry. To ensure confidentiality and security of your data, we will also require a proof of identity (e.g. ID card or passport) before proceeding with your request. If multiple requests are submitted in quick succession, we may respond to your subsequent request by referring to our earlier response and only addressing any changes. In some cases, an administrative fee may apply to cover the cost of providing access to the requested information. We will respond to all inquiries as promptly as possible, in compliance with applicable laws.

13. Updates

As the Company operates in a dynamic business environment, certain aspects of our business may evolve, necessitating periodic updates to our policies. CHML reserves the right to update this ‘’Cookie and Privacy Policy’’ at any time, without prior notice. Therefore, we recommend that you periodically review this Policy to stay informed about how we collect, use and protect your personal data.